Information We Collect

We collect information you provide directly to us, such as when you create an account, make a purchase, request design consultation, or contact us for support. This may include your name, email address, phone number, postal address, payment information, and design preferences.

We also automatically collect certain information about your device and usage of our services, including IP address, browser type, operating system, referring URLs, and pages viewed.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, process transactions, send you technical notices and support messages, respond to your comments and questions, and communicate with you about products, services, and promotional offers.

We may also use your information to personalize your experience, develop new features, and conduct research and analytics to improve our services.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with trusted service providers who assist us in operating our website and conducting our business.

We may also disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use personal information about you. For more detailed information about our use of cookies, please see our Cookie Policy.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

Your Rights and Choices

You may update, correct, or delete your account information at any time by logging into your account or contacting us directly. You may also opt out of receiving promotional communications from us by following the instructions in those messages.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your personal information.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the effective date.

Contact Information

If you have any questions about this privacy policy, please contact us at hello@plendorain.com or +81-29-875-5738.